TABLE OF CONTENTS:
QUESTIONS / ANSWERS:
HOW DO I START AN ACCOUNT?
Click on “Starting an Account”
in the left menu bar of our homepage and follow the 3 steps. If you have questions,
feel free to call/email us.
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DO YOU OFFER DISCOUNTS IF MY WHOLE
OFFICE USES YOU?
Yes. See our pricing page.
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WILL YOU PICK UP MY SIGN PANELS?
Absolutely!!! The first panel pick-up is on us because we value you as a new customer.
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I DON’T HAVE SIGN PANELS
YET, CAN YOU REFER ME TO SOMEONE WHO PRINTS PANELS AND RIDERS?
We sure can!! Twin City Post, LLC has established a working relationship with the Lowen Sign Company. Click the link below to be taken to their website. For other vendor referrals, please call or email us directly.
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DO YOU OFFER BROCHURE BOXES?
Yes, two types. Try our new solar lit brochure boxes or the regular style that mount
on the post arm. See our pricing page.
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I DON’T HAVE TIME TO RUN
OUT AND STUFF THE BROCHURE BOX WITH FLYERS, CAN YOU DO THAT FOR ME?
You bet!! We offer a brochure box stuffing service. See our
pricing page.
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HOW DO I ORDER A NEW INSTALL?
Just click “INSTALL” on the stoplight
on our homepage and follow the steps or print out the fax order form and fax us
your new install.
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HOW LONG WILL IT TAKE BEFORE THE
SIGN IS INSTALLED?
If we receive your order before 4pm MON-FRI we will process that order the same
day. In accordance with MN, WI, ND law, we need to notify all local utilities that
we will be digging on the property. From that point we have to wait a minimum of
48hrs before we can start the install. From beginning order to install, typically
2-4 business days.
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HOW WILL I KNOW WHEN THE SIGN IS
IN?
We will send you an email confirmation once the install in complete. If you would
like a phone call, please include in the special instructions section of the order
and our installer will call you once the install is complete.
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HOW DO I ORDER A REMOVAL?
Click “REMOVE” on the home page and
follow the steps. You can also download the fax
form and fax us the removal.
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HOW WILL I KNOW THE SIGN HAS BEEN
REMOVED?
We will send you an email confirmation once the removal in complete. If you would
like a phone call, please include in the special instructions section of the order
and our installer will call you once the removal is complete.
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MY SIGN HAS BEEN VANDALIZED, WHAT
DO I DO?
Send us a repair order and describe the issue in
the “Special Instructions” section.
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MY SIGN HAS FALLEN DOWN OR IS
LEANING EXCESSIVELY. WHAT DO I DO?
Send us a repair order and describe the issue in
“Special Instructions”. If it is due to improper installation, we will
repair at absolutely no charge. If due to an unfortunate weather event or vandalism,
we charge a trip charge to run out and fix it.
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I HAVE AN URGENT REQUEST, WHAT
DO I DO?
Please call us to discuss. 612-716-2422
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HOW AM I BILLED?
We will send you an invoice in the first week of the month via email and regular
mail. You can pay your invoices online,
paper check, or credit card via phone. Click here
for our mailing address and additional contact information.
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